The one time I do, my previous support for their company means nothing, because it's policy. I have supported them by buying multiple products from them and have never asked them for anything. After all, they are a large company selling a lot of products. Regardless of where, who or how much it is a defective product made by Horizon Hobbies and they should offer at a minimum some help. It is clearly a new product, was sealed when arrived and was defective. I have uploaded the purchase receipt and will be happy to provide the email correspondence I have had with the company. This solution is completely unacceptable for a product that cost so much and was only used for less than one hour, especially seeing as it was a Christmas present for a four year old boy who only used it very carefully for its intended purpose under my supervision. I was informed that I need to ship the truck from my location in Canada to Illinois (*****) at my own expense to determine if it is still under warranty at which point I must pay return shipping. After driving for 20 minutes, the motor died again.The motor was extremely hot.I contacted Great Hobbies again, and was told they would replace the motor again, but it is a problem with the mechanics of the truck, and I should contact Horizon Hobbies (the manufacturer) directly.I contacted Horizon and requested a replacement. On April 16, we went out again to use it. I returned the car to Great Hobbies (point of sale), and they said the motor was blown. After driving for about 15 minutes, the truck stopped working. When the weather became warmer, we tried to take the truck out again on April 7th 2023. However, because the weather here was poor, we only used the truck two times during the winter season. I purchased an Arrma Granite RC Truck from Great Hobbies in Mississauga,Canada November 22nd 2022 for my four year old son (cost was 429.39 CAD). There's no guarantee your question will be answered in a manner that is acceptable. Email is the only way to contact them and a reply takes up to 2 DAYS to arrive. The live chat option does not work either. There used to be a toll free number but that number has been shut down. Corporate greed at its finest.Ĭontacting them, is as useless as the product I'm complaining about. The heli alone was $250.00 the chargers range from $100 to $280, the batteries are $28.00 each, and then there's the additional adapter cable to interface the charger with the battery for charging. There appears to be much false advertising on the Horizon website. You also need an adapter cable which, as of my last look-see, was back ordered. Everything needed to fly these helis appear to be ONLY ******** compatible. You can't just hook up to your car battery and charge away. According to Horizon this cannot be done because the charger needs between 18 and 24 volts DC input to operate. My question was in regard to the availability of a cable from the car 12 volt battery to one of their new "Smart" chargers. Contacting Horizon Support via email has an unacceptable time delay of up to 48 hours for an answer. In other words, forget about taking them to a flying field not equipped with AC outlets. They mean AC input and DC output from the power adapter. The ******** chargers are NOT DC compatible even though the descriptions state AC/DC operation. ******** is using a type of proprietary three-pin IC2 connector that is not compatible with existing chargers that are NOT ******** "Smart" Chargers. I found that any charger other than a ******** charger and battery will NOT work on this heli because of their use of an uncommon and proprietary connector. I also bought their recommended batteries to power it. It arrived that next Saturday and I was looking forward to setting it up and flying it. I purchased a RC helicopter from Horizon Hobby a week or so ago.
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